Christina Mason Counseling

Notice of complaint processes

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological assistants, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.

The Texas Behavioral Health Executive Council can be reached at 800.821.3205, located at 333 Guadalupe St., Austin, TX 78701, or reached via the web at bhec.texas.gov/contact-us.

Additionally, the Texas Office of the Attorney General protects Texas consumers by accepting complaints, filing civil cases in the public interest, and educating Texans on how to spot and avoid possible scams. The Texas Attorney General office can be reached at texasattorneygeneral.gov/consumer-protection.

Every client has the right to request their health care records from their provider. In order to receive your client records, please request them through Carepatron and I will provide them within five business days.